FAQ

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FAQ

Solytic

Solytic

Here you will find frequently asked questions concerning the new Solytic portal.

First steps

How do I create new sites?

How to Create a New Data Source? (2.0)

First steps in the Solytic Self-Onboarding process (2.0)

How do I create new users? (2.0)

Data connectivity

Data loggers and devices that work with Solytic Monitoring?

FTP Push was set up, but why is there no data in the portal? (2.0)

Set up API access - Enphase Enlighten Partner API

Set up FTP push - Fronius DataManager

Set up API access - GoodWe SEMS API

Set up API access - Huawei FusionSolar API

Set up FTP push - Huawei SmartLogger

Set up FTP push - Meier-NT ADL-MXS

Set up FTP push - MeteoControl blue‘log

Set up HTTP data transmission - Meteocontrol Web'Log

Set up FTP push - PowerDog

Set up FTP push - SMA ClusterController

Set up FTP push - SMA Datamanager M

Set up API access - SMA Monitoring API

Set up FTP push - SMA Sunny Central

Set up FTP push - SMA Sunny WebBox 1

Set up FTP push - SMA Sunny WebBox 2

Set up API access - SolarEdge API

Set up FTP push - SolarLog Base

Set up FTP push - SolarLog

Set up FTP push - Sungrow Com 100

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Alert system

How does the alert system work and which alert types exist?

How to disable the alert system for a site or single devices

How can I set the check period for the alert system?

How to close multiple alerts at once?

Site

How can I set devices from my site to inactive?

How can I edit the properties for multiple devices simultaneously? (2.0)

How can I download raw data from the portal? (2.0)

How can I compare inverters, MPP's or strings? (2.0)

How are the energy balance values from the "Home" dashboard calculated? (2.0)

How can I add Target vs Actual yield comparison for my sites? (2.0)

How is the availability of my PV site calculated? (2.0)

How is the Performance Ratio (PR) of my PV site calculated? (2.0)

How can I integrate sensor data or satellite irradiance values for my PR calculation? (2.0)

How can I activate satellite irradiance? (2.0)

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General

How can I reset my password? (2.0)

Which data loggers work with Solytic’s Monitoring? (2.0)

Why is no live data displayed in the portal?

Why is it not possible to access the portal?

Onboarding steps

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Tools

How can I configure, edit and download reports for my PV site?

How do I create customized charts for my PV sites? (2.0)

How can I create alert notifications for my PV system? (2.0)

Admin

How can I change the role of a user and what are the effects? (2.0)

How can I create a subsite for a parent site? (2.0)

What user roles exist in the portal, and what are the differences? (2.0)