Alert system
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      How can I change the check period (data interval and delay) to optimize the alert system?

      The data transmission interval and data delay tell the Solytic alert system when to expect data from a data source and its devices and when to raise alerts.

      Description

       

      Data transmission interval: How often the alert system expects the data source to send data files
      Data delay: The expected timing (delay) of the last data point within each file

      Important ⚠️:

      • If the data source sends data at a certain interval, but you want alerts to be raised less frequently, then adjust the transmission interval and delay according to your expectations when alerts should be raised and do not set the true data transmission interval and delay of the data source.

      Examples

       

      Data transmission interval: 30 minutes
      Data delay: 1 hour

      Your data logger sends data files every 15-min and the data delay within each file is 30-min. You want to receive an alert when the last received file is older than 30-min (data transmission interval: 30 minutes) and when the data within each file is older than 1 hour (data delay: 1 hour)

      Data transmission interval: 24 hours
      Data delay: 30 minutes

      Your data logger sends data files every 12-15 hours and the data delay within each file is 20-min. You want to receive an alert when the last received file is older than 24 hours  (data transmission interval: 24 hours) and when the data within each file is older than 30 minutes (data delay: 30 minutes)

       
      • A buffer of at least 15-30 minutes for both parameters is recommended, to reduce the risk of unnecessary alerts.
      • If no values are specified, these default values will be used:
        Data transmission interval: 24 hours
        Data delay: 30 minutes
      • It can take up to 12h until changes of delay and interval are considered by the alert system.
      • Our alert system differentiates between 2 alert types: "No data" and "No power". If you want to learn more, please go to How does the alert system work.
      • Do you want to disable the alert system for an entire site or single devices, you can find more information here: How to disable the alert system for a site or single devices

       

      How to set the check period

      1. Log in with your Solytic account.
      2. Select the site which includes the data source you want to set the check period for.
      3. Navigate to Site > Configuration > Datasources



      4. Click on the three dots to open the actions menu for the relevant data source, and select "Edit"



      5. Enter the values for the transmission interval and delay in the fields on the bottom right



      6. Click Update to confirm your changes.

      7. Done!
        Please note: It can take up to 12h until changes of delay and interval are considered by the alert system.