How can I download raw data from the portal? (2.0)

This article describes how you can check the raw data by yourself, if the data in the portal is unclear.

As an example, here is an error image from the demo account: On October 12, 2021, no AC power values are displayed for two inverters for a short period of time (screenshot here shows 8/6/2021): 

1. If you now want to analyze the cause of the irregularity in the site dashboard, showen on the right in the inverter heat map (marked red - inverter 1a, inverter 1b), open the menu on the left under Site > Configuration > Data sources:

2. There, select the corresponding data source and click Files in the Actions column (function is not active in the demo account) :

3. From the current time of the desired date of the test, up to 30 days in the past, you can download the raw data there:

4. For each row, you can now download a file under the Action column by clicking on the download icon (marked red here):

5. If the file is in ZIP format, it must be unpacked. Depending on the logger, the raw data is available as the logger has pushed it into the portal.

6. Afterwards you can open the files (e.g. CSV, XML) in Excel or another spreadsheet software and compare them with the portal data.